Delivery: General provisions

Delivery

• At the Buyer’s choice, the Goods are delivered at the Buyer’s expense by a transport company. In certain cases specified by the Seller, the Goods may be delivered at the Seller’s expense.
• When choosing delivery, the Buyer undertakes to provide the exact delivery location.Delivery services to correctional facilities are not provided.
• If the Seller determines that the delivery address provided by the Buyer is incorrect, invalid, and/or refers to an unrelated person or entity, the Seller may refuse to provide home delivery.
• The order is fulfilled by the planned delivery date indicated in the dispatch notification, unless affected by circumstances beyond the Seller’s control.
• The Buyer is always informed by email of the expected delivery date.
• If more than one Good is ordered, they may be delivered at different times, without extra transport costs.
• Ownership of the Goods transfers to the Buyer when the courier delivers them. Risk of accidental loss or damage passes when the Buyer or a designated person (excluding the courier) receives the Goods. If the Buyer chooses their own courier, risk passes upon handover to that courier.
• Upon delivery, the Buyer or their representative must inspect the packaging together with the courier, in accordance with the courier company’s rules.
• If packaging damage is detected, the Buyer or representative has the right to refuse delivery. A special report is completed with the courier noting the damages.
• If the Buyer or representative accepts delivery and signs without comments, the Goods are considered delivered in undamaged packaging, and additional services noted are deemed properly performed unless proven otherwise.
• Once delivered to the Buyer’s specified address, the Goods are considered handed over, regardless of who receives them.
• If someone else will receive the Goods, the Buyer must provide their details when filling in delivery information.
• Goods delivered to a company address but addressed to an individual may be handed to an employee of that company if personal delivery is not possible. By signing without comments, the employee confirms receipt in proper condition.
• A valid identity document must be presented upon delivery. If the Buyer cannot personally accept the Goods, and they are delivered to the specified address, the Buyer cannot claim improper delivery.
• For parcel locker delivery, the Buyer is identified with a personal code. Notification is sent via SMS (and optionally email) with the code to open the locker.
• The Buyer must check the packaging, quantity, external quality, assortment, and completeness of the Goods within 14 (fourteen) days of delivery/collection. If no claims are made within this period, the Goods are deemed compliant.
• If the Buyer fails to collect the Goods from the parcel locker, they are returned to the Seller.
• If the Buyer fails to accept the Goods, the Seller has the right to claim compensation for return, sorting, logistics, storage, and/or reshipment costs.

Returns and Right of Withdrawal

• The Buyer has the right, without stating reasons, to withdraw from the Contract and return the Goods and Gifts received within the 14 day period . This means the Buyer, having changed his/her mind or for other reasons, may notify the Seller orally or in writing of the intention to withdraw and return the Goods and Gifts to the Seller and receive a refund. Return costs are borne by the Buyer.
• The right of withdrawal and return does not apply to Contracts for:
  a) Goods made to the consumer’s specifications, i.e., Goods not pre-manufactured and produced based on the consumer’s personal choice or instruction, regardless of whether production has started, or Goods clearly tailored to the consumer’s needs.
• To return Goods and withdraw, the Buyer must notify the Seller orally or send a written request. Upon receipt, the Seller promptly confirms.
• Goods must be returned to UAB "SCI Health", Ateities g. 10, LT-08303 Vilnius, Lithuania.
• Goods must be returned promptly and in any case within 14 (fourteen) days from the day of notifying the Seller of the decision. If the Goods are sent within 14 days, it is considered returned on time.
• Upon withdrawal and return, the Buyer is refunded all sums paid for the Goods, including delivery costs, within 14 (fourteen) days of proof of dispatch.
• The Buyer is responsible for any decrease in the value of the Goods resulting from handling beyond what is necessary. The Seller may proportionally reduce the refund or refuse acceptance.
• The Buyer is responsible for diminished value if the returned Goods or packaging are damaged, missing labels, used, incomplete, in poor condition, or without original documents and accessories.
• A VAT invoice (number) or other proof of purchase must be provided with returns.
• If returned due to defects, the Seller refunds the full amount and reimburses delivery and return costs.
• Refunds are made to the Buyer’s indicated bank account in Lithuania.
• The Seller may withhold the refund until Goods are returned or proof of dispatch is provided.
• If Goods were delivered after withdrawal:
  a) the Buyer must return them immediately;
  b) except in defect cases, return costs are borne by the Buyer;
  c) the Buyer must safeguard Goods until return;
  d) price and delivery costs are reimbursed.
• In all cases, the Buyer retains statutory rights regarding defective Goods

Price and Delivery Costs

• The prices of Goods are as indicated online or by phone. The Seller makes all reasonable efforts to ensure accuracy at the time of order.
• Prices may change, but such changes do not affect already concluded Contracts.
• Prices include VAT (where applicable). If VAT changes between order and delivery, the price may be adjusted unless fully paid before the change. The Seller informs the Buyer in writing and offers a choice: continue with adjusted price or cancel the order. If no response is received, the order is cancelled.
• For special offers including Goods with a Gift, the total price (including VAT and discount) is indicated. If purchased separately, regular prices apply.

Payment

• Payment methods available to the Buyer:
  a) electronic banking;
  b) instalment payment services;
  c) credit or debit card.
• Legal entities may also pay by bank transfer to the Seller’s account (details provided on a pro forma invoice), quoting the order number.
• Legal entities are advised to provide their company code for faster identification.
• Payment confirmation must be completed within 12 (twelve) hours of clicking “Pay” Otherwise, the Seller may cancel the order.
• The Seller begins processing the order when payment is confirmed (by bank/card or financing approval).

The store does not provide “Tax Free” services.