Terms and Conditions

Terms and Conditions of Sale – United Kingdom

These Terms and Conditions apply to purchases made directly from SCI Health for delivery to the United Kingdom, including online and telephone orders. They cover sales, delivery, the 60-day home trial, returns and refunds and the 36-month manufacturer’s warranty.

1. General provisions
1.1  These Terms and Conditions (“Terms”) govern the sale of products (“Goods”) by UAB SCI Health (“Seller”, “we”, “us”) to the person or business placing an order (“Buyer”, “you”) through www.uvtactus.eu or by telephone, where this sales channel is offered. Each accepted order constitutes a contract (“Contract”).
1.2  Please read these Terms and the Privacy Policy before placing an order. Online Buyers are asked to acknowledge these Terms before completing checkout. For telephone orders, the Terms should be made available to the Buyer before the Contract is concluded.
1.3  These Terms are available in English. Mandatory consumer rights under the law applicable to the Buyer remain unaffected. These Terms may be updated for future orders; the version applicable when the Contract is concluded governs that order.

2. Seller and contact details
2.1  Seller: UAB SCI Health, company registration number 304181241, VAT number LT100011853812. Registered address: Antakalnio g. 36, LT-10305 Vilnius, Lithuania. Registered in the Register of Legal Entities of the Republic of Lithuania.
2.2  Website: https://www.uvtactus.eu. Email for enquiries, complaints, returns and warranty claims: info@uvtactus.eu.

3. Products, descriptions and availability
3.1  We aim to describe and display Goods accurately. Colours may differ slightly depending on a screen’s settings. Product photographs may show optional accessories that are not included unless expressly listed in the product description or offer. Protective or shipping packaging may vary without changing the Goods.
3.2  Goods are subject to availability. If we cannot supply an ordered Good, we will contact you promptly to offer a suitable alternative or revised delivery date, or cancel and refund the affected order. We may impose reasonable order quantity limits.
3.3  Where a promotion includes a free or discounted item (“Gift”), the Gift forms part of the promotional bundle and should be returned with the main Goods if the whole promotional purchase is returned. This does not restrict any statutory rights.

4. Orders and conclusion of the Contract
4.1  Buyers must provide accurate contact, delivery and payment information and review the order before submission. Purchases may be made by adults or by other persons with legal capacity to contract under applicable law; legal entities may also buy Goods.
4.2  An online order is submitted when you complete the checkout procedure. We acknowledge receipt by email. The Contract is concluded once we accept the order, including by issuing an order acceptance or dispatch confirmation; payment authorisation or acknowledgement of receipt alone does not necessarily mean acceptance.
4.3  For telephone orders, we will communicate the product, price, payment and delivery terms and confirm the order in a durable form as required by applicable law.
4.4  We may contact you about an order using the details supplied. Dispatch details are normally emailed and/or sent by SMS. A VAT invoice, where applicable, will be supplied electronically to the email address given at checkout.
4.5  If an order cannot be fulfilled, any payment received for the cancelled Goods will be refunded without undue delay and in any event within 14 days of cancellation.

5. Prices, taxes and promotions
5.1  The price shown at checkout or confirmed for a telephone order is the total price payable, including applicable taxes and standard delivery. Prices may change but do not affect accepted orders.
5.2  Promotional bundles may include Gifts. The price and the items included in the bundle will be set out in the relevant offer. Prices for items bought separately may differ.
5.3  If a clear pricing error is identified before an order is accepted, we will contact you to confirm whether you wish to proceed at the corrected price or cancel. Any payment received for a cancelled order will be refunded. We will not change the price of an accepted Contract without your agreement or a lawful basis.

5.4 UK buyers by purchasing this product, declare that they are suffering from a chronic disorder (Or purchasing on behalf of someone who does). The product is supplied to me for domestic/personal use under Notice 701/7 and is, therefore, VAT exempt.
5.5  We do not offer a tax-free shopping service.

6. Payment
6.1  Available payment methods may include debit or credit card, electronic banking and third-party instalment or buy-now-pay-later services, as shown at checkout. Availability and eligibility depend on the provider and location.
6.2  Business customers may pay by bank transfer when this is agreed and a pro forma invoice is issued. Please quote the order reference when paying.
6.3  We normally begin processing paid orders after payment is confirmed, or financing is approved. If payment is not completed within the checkout time limit communicated to you (which may be 12 hours), an unaccepted order may be cancelled. The terms of any financing provider apply separately to that financing arrangement.

7. Delivery and transfer of risk
7.1  We arrange delivery to the destination and at the cost stated at checkout. Where free delivery is offered, no standard delivery charge is payable. You must supply a complete and accurate address; we may request clarification or decline a destination that cannot safely or lawfully be served, including correctional facilities where delivery is unavailable.
7.2  We will communicate an estimated delivery date and, when available, tracking information. Unless a different period is agreed, Goods will be delivered without undue delay and within 14 days of the Contract. Items from the same order may be sent separately at no additional charge. Your statutory rights in the event of late delivery remain unaffected.
7.3  Risk of accidental loss or damage passes to a consumer when the consumer or a person nominated by them (other than the carrier) takes physical possession of the Goods. If the consumer independently commissions a carrier not offered by us, risk may pass when the Goods are handed to that carrier, as provided by applicable law. Ownership passes when the Goods have been delivered and paid for in full.
7.4  The Buyer must inspect the packaging, Goods and all supplied components as soon as reasonably possible after delivery. Any visible transit damage, missing items or incorrect items should be reported to SCI Health at info@uvtactus.eu immediately and, wherever reasonably possible, within 24 hours of delivery, with photographs where available. The Buyer should also note visible packaging damage with the courier, where practical. This prompt-reporting requirement helps us investigate and resolve delivery problems; failure to report within 24 hours does not remove or limit the Buyer’s statutory rights relating to hidden defects.
7.5  A parcel may be delivered to an authorised recipient at the address given or made available through a parcel locker, where selected. A locker access code or delivery identification may be required. Please make appropriate arrangements to receive or collect it.
7.6  If delivery or collection fails because you have not provided necessary information or have not made reasonable arrangements, we may contact you to reschedule. We may charge only reasonable, evidenced additional storage, return or redelivery costs to the extent legally permitted and previously disclosed where required. We may cancel after reasonable attempts to arrange delivery, with refunds handled according to applicable law.

8. Returns and refunds
8.1  60-day home trial. UK customers purchasing directly from SCI Health may use UV Tactus at home and notify us that they wish to return it within 60 calendar days of delivery. All devices, kits, accessories, components and promotional Gifts supplied must be returned clean, complete, securely packaged, in their original packaging and in like-new condition. For this voluntary trial offer, SCI Health may refuse materially incomplete or damaged returns or deduct loss in value due to missing items, missing packaging, misuse, alteration or excessive wear.
8.2  Statutory rights. The 60-day home trial is additional to your statutory rights, including the right to cancel an eligible distance purchase within 14 days after receiving the Goods without giving a reason, and your rights in respect of faulty Goods.
8.3  Returns procedure. Email info@uvtactus.eu with your order number or proof of purchase and your decision to return. For the voluntary home trial, notify us within 60 days of delivery and send the Goods back promptly, within 2 days after notifying us unless otherwise agreed. We will provide the return address and instructions after receiving your notice. SCI Health pays standard return shipping arranged in accordance with those instructions. Goods should be cleaned according to their instructions for use and packed safely for transit.
8.4  Refunds. Refunds will be made within 14 days after we receive the returned Goods.
8.5  Refund method and amount. We will refund using the original payment method unless you expressly agree otherwise, without charging a refund fee. Where required by law, a statutory cancellation refund includes the standard original delivery charge. We will explain any lawful deduction for diminished value.
8.6  Faulty Goods. Trial return conditions do not restrict remedies for Goods that are faulty, damaged, incomplete, misdescribed or not delivered. See Section 9.

9. Warranty
9.1  36-month manufacturer’s warranty. UAB SCI Health (Antakalnio g. 36, LT-10305 Vilnius, Lithuania) provides a free 36-month commercial warranty on UV Tactus Goods purchased directly from SCI Health for delivery to the UK, starting on the delivery date. It covers defects in materials and workmanship arising during normal use in accordance with the instructions. For a valid claim, we will repair or replace the defective item without charge, including reasonable shipping arranged by us. The Seller shall not be liable for defects in the goods in the following cases:
- accidental damage,
- the goods were defective at the time of acceptance and a discount on the purchase price is agreed for such defect,
- improper use, storage, improper maintenance,
- use of goods in conditions which do not correspond to the temperature, dustiness, humidity, chemical and mechanical environment intended by the manufacturer.
- unauthorized alteration or repair,
- ordinary wear and tear.
This warranty applies within the United Kingdom and is additional to your statutory rights.
9.2 Warranty claims. Email info@uvtactus.eu with proof of purchase, a description of the problem and photographs where available. We may request information or inspect the Goods and will arrange a covered repair or replacement within a reasonable time and without significant inconvenience to you. We will supply return instructions when needed; do not send Goods before receiving them.
9.3  Complaints. We aim to respond to written complaints within 14 calendar days of receipt. The warranty is provided by UAB SCI Health at the address and email stated in clauses 2.1–2.2.

10. Buyer’s responsibilities and website use
10.1  You must provide accurate information, pay for and accept Goods in accordance with the Contract, and follow the product instructions and relevant safety information before and during use.
10.2 You must not interfere with the website’s operation or misuse any account credentials. Any responsibility for misuse will be determined under applicable law.

11. Seller’s responsibilities and liability
11.1  We will fulfil accepted orders with reasonable care, provide the Goods as described and process personal data in accordance with our Privacy Policy and applicable law.
11.2  Neither party excludes liability that cannot lawfully be limited, including for fraud, death or personal injury caused by negligence where applicable, or mandatory consumer protections. Any other limitation of liability applies only to the extent permitted by law.
11.3  We are not responsible for the independent content or privacy practices of third-party sites linked from our website. That does not affect any responsibility we owe for fulfilling our Contract or for carriers we appoint.
11.4  These Terms are intended for UK consumers. Any business-to-business purchase is governed by any separate B2B terms expressly agreed in writing, where lawful. Consumer-only rights apply only to Buyers acting as consumers.

12. Events beyond reasonable control
12.1  We are not responsible for delays caused by circumstances outside our reasonable control to the extent permitted by law. We will notify you as soon as reasonably practicable and take reasonable steps to reduce the effect. Your mandatory rights if delivery is substantially delayed remain unaffected.

13. Personal data and communications
13.1  We process personal data in accordance with our Privacy Policy, available on the website. References to “written” communications in these Terms include email and other durable electronic communications where permitted.
13.2  Please send questions, return requests, withdrawal notices and complaints to info@uvtactus.eu. We will normally contact you using the email or other contact details provided with the order.

14. Governing law and dispute resolution
14.1  These Terms are governed by Lithuanian law. This does not deprive UK consumers of the protection of mandatory provisions of UK consumer law applicable to their purchase.
14.2  Please send any complaint to info@uvtactus.eu. We will provide a reasoned written response within 14 calendar days. If the matter remains unresolved, you may obtain advice from a UK consumer advice service or pursue the remedies available under applicable law.
14.3  If any provision is held invalid or unenforceable, the remaining provisions continue in effect. A transfer of our Contract obligations will not reduce your statutory rights. Any agreed contractual variation must comply with applicable law.