Terms and Conditions

Terms and Conditions

1. General Provisions
   • These purchase rules, together with the documents referred to herein, are intended to provide information about UAB "SCI Health" ("Seller") and to set out the terms and conditions of sale ("Rules") for persons purchasing goods ("Goods") in the online store ("Buyer"), including Goods sold by telephone.
   • These Rules apply to the conclusion of any contracts between the Seller and the Buyer for the sale of Goods ("Contract"). Before placing any Goods orders in the online store and/or by telephone, please read these Rules carefully and ensure that you understand them properly. Please note that before completing an order, the Buyer must agree to these Rules and the Privacy Policy; otherwise, the order cannot be completed.
   • Please note that these Rules may be amended in accordance with the procedure set out in Section 6. Each time you order Goods, we recommend reviewing the Rules to ensure you fully understand the terms that will apply to that particular order. These Rules were last updated on 11 Septeber 2025.
   • These Rules and any Contracts between the Seller and the Buyer are concluded only in English language.
2. Information about the Seller
   • These Rules apply when purchasing Goods at https://www.uvtactus.eu. The Seller is UAB "SCI Health", a Lithuanian company duly registered and operating in the Republic of Lithuania, legal entity code 304181241, address: Ateities g. 10, LT-08303 Vilnius, Lithuania. The Seller’s data is collected and stored in the Register of Legal Entities, administered by the State Enterprise Centre of Registers. Seller’s VAT payer code: LT100011853812.
   • Seller’s contact information is provided in the "Contacts" section.
3. Goods
   • The colors of the Goods received by the Buyer and those displayed in the online store may differ slightly, as color resolution depends on the Buyer’s individual device settings. Images in the online store may also show additional accessories or components not included in the Goods package for sale. A Good shall be considered compliant with the offer if it matches the sample, model, and/or description presented in the online store.
   • The transportation packaging of the Goods may differ from that shown in the online store images. A change in packaging to ensure proper and safe transportation does not change the Goods themselves, their properties, or functions indicated in the online store.
   • Unless clearly stated otherwise, all Goods presented in the online store are available. If the ordered Good is no longer available, the Buyer will be promptly informed by email or other means (phone call and/or SMS). In such case, the Seller will offer the Buyer a solution (e.g., refund, extended delivery period, etc.). If the Buyer does not agree to any of the Seller’s proposals, the order execution will be terminated.
   • The Seller has the right to set a maximum quantity of Goods that can be ordered in a single order.
   • During special offers, when a Good is offered together with another Good at a minimal cost or free of charge, the additional Good is considered a gift ("Gift") and forms a set together with the main Good. The Gift is only provided if the Buyer purchases the special offer set.
4. Processing of Personal Data
   • The Seller processes the Buyer’s personal data in accordance with the Privacy Policy. Since the Privacy Policy contains important provisions of these Rules, the Buyer is recommended to read it carefully and ensure that all provisions are clear and acceptable.
5. Conclusion of the Purchase-Sale Contract
   • Goods may be purchased in the online store and/or by telephone by:
     a) persons from the age of 14 (fourteen);
     b) legal entities.
   • By confirming these Rules, a person confirms that he/she has the right to purchase Goods online and/or by telephone.
   • The Seller’s established ordering procedure allows the Buyer to check and correct errors before submitting the final order. It is recommended that the Buyer carefully reads and verifies the order at each stage of submission.
   • A Contract between the Buyer and the Seller is considered concluded once the Buyer, having formed a basket of Goods in the online store and/or by telephone, entered his/her first and last name (in Latin characters), delivery address, exact postal code, chosen payment method, and confirmed that he/she has read these Rules, clicks the “Order” button or confirms during a telephone conversation that he/she has read the Rules and pays for the order or chooses the payment method indicated in clause 11.1(b). If the order is not paid, the Contract is deemed not concluded. The Seller has the right to contact the Buyer by the telephone number or email address provided in the order to implement the Contract or resolve issues.
   • After submitting and paying for the order or choosing the payment method under clause 11.1(b), the Buyer will receive an email confirming receipt of the order.
   • Once the order is prepared, the Seller sends the Buyer an email and/or SMS notifying that the Goods have been shipped.
   • Each Contract (order) concluded between the Buyer and the Seller is registered and stored in the online store’s database.
   • By concluding a Contract, the Buyer agrees to receive an electronic VAT invoice with purchase details at the email address provided at purchase. The invoice is sent by email within 6 (six) business days after the Seller transfers the Goods to the courier. The VAT invoice is issued with the date of Goods transfer to the courier.
   • In exceptional cases, if the Seller cannot sell a Good (e.g., due to stock unavailability or discontinuation), the Seller informs the Buyer by email or other means (phone/SMS) and offers a solution (refund, extended delivery time, etc.). If the Buyer does not agree, the order is cancelled and, if the Buyer has already paid, the Seller refunds the amounts immediately but not later than within 14 (fourteen) calendar days.
6. Right to Amend the Rules
   • The Seller has the right to amend these Rules. Each time Goods are ordered, the version of the Rules in force at that time applies. Orders submitted before the entry into force of amended Rules remain governed by the version applicable at the time of order.
   • Each time the Rules are amended, the Seller informs the Buyer and provides the amendment date in clause 1.4 of these Rules.
7. Buyer’s Obligations
   • The Buyer must provide accurate and complete data and update changes immediately.
   • The Buyer must use the online store fairly, without harming its operation. Failure may result in restricted access without compensation.
   • The Buyer must pay for and accept Goods as per these Rules.
   • Before use (including assembly), the Buyer must inspect the Goods to ensure correctness.
   • The Buyer must comply with all applicable Lithuanian laws and these Rules.
8. Manufacturer’s Warranty
   • Goods are covered by a manufacturer’s warranty, with details included in the warranty document provided.
   • The manufacturer’s warranty supplements statutory rights.
9. Seller’s Obligations
   • The Seller undertakes to:
     a) provide conditions for proper use of the store;
     b) respect the Buyer’s privacy and process data legally.
   • The Seller must comply with these Rules.
10. Quality of Goods
    • The Seller guarantees statutory quality. Specific warranty periods are indicated in documents provided with the Goods. Warranty applies only if usage conditions are not violated. Instructions must be read carefully before use.
    • Defects are remedied or Goods replaced/refunded as per these Rules and Lithuanian law.
    • Complaints can be submitted by email to info@uvtactus.eu.
    • Complaints must include proof of purchase and details such as:
      a) order number;
      b) description of defect or missing part;
      c) evidence (photos, packaging, etc.).
    • Remedies include:
      a) repair within a reasonable time;
      b) replacement;
      c) price reduction;
      d) refund and Contract termination if repair/replacement is not possible or disproportionate.
    • The Seller responds within 14 (fourteen) days of complaint receipt.
    • Warranty inquiries can be sent to info@uvtactus.eu.
11. Liability
    • The Buyer is responsible for the accuracy of submitted data.
    • The Buyer is responsible for keeping login data secure. Actions by third parties using the Buyer’s data are considered actions of the Buyer.
    • The Seller is not liable where losses arise because the Buyer did not read the Rules/Privacy Policy despite having the opportunity.
    • Login actions have the legal force of an electronic signature. The Buyer must keep login data confidential. Suspected breaches must be reported immediately. All actions under the login are considered the Buyer’s responsibility.
    • Breaches are subject to Lithuanian law.
    • The Seller is liable for foreseeable losses directly caused by breach. Losses are foreseeable if obvious or agreed when concluding the Contract.
    • Goods are supplied for personal use only. The Buyer agrees not to use them for business or resale. The Seller is not liable for lost profits or business opportunities.
    • The Seller is not responsible for information on external websites linked from the store.
12. Force Majeure
    • The Seller is not liable for failure/delay due to force majeure.
    • If force majeure occurs:
      a) the Seller informs the Buyer immediately;
      b) obligations are suspended for the duration. Delivery is rescheduled after the event.
13. Communication
    • “Written” includes electronic messages.
    • The Buyer must contact the Seller at info@uvtactus.eu. The Seller confirms receipt. Contract withdrawal follows Section 7 rules.
    • The Seller communicates via the email provided in the order form.
14. Other Provisions
    • These Rules apply to all Contracts. Deviations require written agreement.
    • Statutory rights regarding defective Goods remain unaffected.
    • The Seller may transfer rights and obligations to third parties without affecting the Buyer’s rights. The Buyer will be informed online.
    • The Buyer may not transfer rights/obligations without written consent.
    • If any provision is invalid, others remain valid.
    • Lithuanian law applies to these Rules and related relations.
    • Disputes are resolved under Lithuanian law.
    • Complaints may be submitted via the EU ODR platform: http://ec.europa.eu/odr/
    • Consumer disputes may also be resolved by the State Consumer Rights Protection Authority, Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt